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Performance
Tuning and Support Rates
Email Service
- Send us your
detailed problem in an email and we will email you back,
either with a solution or questions pertaining to your
problem. If the problem cannot be solved via email,
other charges may apply.
| Service
Level |
1
to 3 computers |
4
to 10 computers |
11
to 25 computers |
| E-mail Support |
$100 per year
or $10 per e-mail question |
$200 per year
or $10 per e-mail question |
$400 per year
or $10 per e-mail question |
Phone Service
- If you opt for
phone service you may use the email service free of
charge as well as calling us with your problem. If you
have provided us with remote access to your site, we
might also be able to log on to your system and solve
your problem at no extra charge. If the problem requires
an on-site technician, further charges will apply.
| Service
Level |
1
to 3 computers |
4
to 10 computers |
11
to 25 computers |
| Phone Support |
$500 per year
or $50 per hour |
$1000 per year
or $50 per hour |
$1500 per year
or $50 per hour |
Technical Support
- Opting for this
package allows you full use of both email and phone
support as well as on-site support if necessary. Outside
the Atlanta area, travel charges may apply. We require
all customers who purchase this package to provide
remote access to their systems so that we can continue
to offer this level of support at such a low price.
| Service
Level |
1
to 3 computers |
4
to 10 computers |
11
to 25 computers |
| Technical Support |
$1,500 per year
or $125 per hour per technician |
$3,000 per year
or $125 per hour per technician |
$7,500 per year
or $125 per hour per technician |
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